Technical Support Analysts available for online and in-person exam support
Information Technology (IT) Services provides technical support during undergraduate-level examinations (upon faculty request). Technical Support Analysts (TSAs) can attend online exams through a Google Meet or in person to assist with software and technical issues.
If you wish to request technical support, complete the at least 10 business days prior to your scheduled exam.
Note: IT Services is unable to provide support for quizzes and tests. Requests for support are pending until IT Services sends confirmation of support to the instructor. Due to the high volume of requests, support is not guaranteed and depends on staffing availability.
Canvas change notice
As Canvas now offers two different versions of the Quizzes feature (New Quizzes and Classic Quizzes), please ensure that a practice quiz is made available to students to allow an opportunity to resolve any potential technical issues. It is strongly advised that you inform students prior to the assessment which version will be used, as this will reduce confusion during the exam. For additional information related to Canvas and the New Quizzes pilot, please refer to the web page.
