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Banner service outage – November 20 to 23

As part of the university’s commitment to maintaining optimal information technology (IT) systems and operations, a Banner service outage will occur Friday, November 20 at 5 p.m. through Monday, November 23 at 6 a.m.  Should an extended outage be required, Monday will be used as a contingency day and systems will be brought back online on Tuesday, November 24 at 6 a.m.

The outage will accommodate system upgrade and maintenance changes to Banner, the core administrative information system shared by ºÚÁÏÍø and its campus partner, Durham College.

After the upgrade, how you access Banner WILL change

  • Banner 9 users can continue to use the URL .
  • Banner 8 users must use Internet Explorer (IE) and the URL .

Systems unavailable during the outage:

  • Banner and any system that uses Banner to authenticate, including:
    • Orbis Portal: Co-Curricular, Hired Career, Student Experience
  • Banner events (course add/drop/registration, password change) posted on MyCampus and Canvas
  • Any service that sends data to Banner or needs data from Banner, including:
    • Cashiering – Registrar’s office, Campus Library, Campus Health Centre and Dental Clinic.
    • Evisions – FormFusion and Intellecheck.
    • FAST and all Apex applications.
    • ºÚÁÏÍø University Application Centre.
    • The self-service ticketing systems for the Registrar’s office, and for the IT Service Desk.
    • Web reports.
  • All MyCampus self-service applications, including:
    • adding/dropping classes
    • advisor services
    • applicant portal
    • application to graduate
    • course book lists
    • fee statements
    • financial aid profile
    • grades
    • password changes
    • payroll-related functions
    • preview available courses
    • student account/fee info and credit card payments
    • student exam schedule
    • student/faculty schedule
    • web time entry
    • web transcripts

Services that WILL be available with little or no impact during the outage: 

  • Canvas
  • EPI Suite (ID card database)
  • MyCampus (excluding administrative self-service applications listed previously)
  • MyCampus link to Blackboard
  • network password management and reset utility
  • student email accounts
  • targeted messages and announcements
  • wireless network access
  • wireless network (CAMPUS-AIR)

Available systems where data will not be updated from the administrative system during the outage:

  • Campus Library
  • Cherwell
  • Clockwork (new students who have never used the system will not be able to access it)
  • Cognos reporting systems (Operational Data Store and Custom Student Framework)
  • EnCampus (Infosilem)
  • Fusion (athletics and recreation)
  • Raiser’s Edge

For more information, contact the IT Service Desk at ext. 3333.